How AirHelp uses AI to bring you justice

7th August 2018

AirHelp’s VP of Product, Johnny Quach participated in a TEDxTalk to demonstrate how AI can bring justice to airline passengers. Having joined the team in 2017, Johnny has helped AirHelp to become the fastest developing company in the travel-tech industry

Sector: Technology

Ted Talk 2

Ever been stranded at the airport because your flight was delayed or canceled? You end up spending money at duty-free to kill time, posting on social media to demonstrate your frustration and wind up arriving at your destination late, tired and frustrated. After a long day of traveling, all you want is to go home and forget about the whole thing.

Most airline passengers aren’t aware of it, but it turns out that a lot more rights exist when it comes to claiming flight remuneration. In fact, AirHelp estimates that U.S. passengers left $413 million in claims on the table for flights coming to and from Europe in 2017.

If you have no clue what we are talking about and never heard about passengers rights, the reality is that you are part of 87% of the global population. As Quach frames out during his TEDxTalk, there are three main elements that lead to this outcome.

1) Complexity – The Flight Compensation Regulation 261/2004 is 5000 words long and in all honesty, who has the time and patience to go through 47 pages of legal documentation

2) Price – Getting a lawyer to handle this type of claim will cost on average €200, and it doesn’t really make sense.

3) Inaccessibility– 46% of people who should get a lawyer do nothing. Handling a compensation claim is time-consuming and painful so you end up doing nothing.

Now, what if we told you that we knew a lawyer with the experience of all lawyers in the world, giving you free advice from anywhere at any time. With the use of Artificial Intelligence, AirHelp has been able to help 7 million travelers treat their claims in an efficient and cost-effective way. Watch the TEDxTalk below to learn more about how AI is changing the business landscape for companies like AirHelp.

If you want to learn more about the rules regarding claims and what passengers should do to assert their right, check out the following interview with AirHelp’s CEO, Henrik Zillmer:

Q: First, let’s talk generally about scenarios in which U.S. flyers are entitled to payment from the airlines. What are those situations?

A: If we start with European laws, all air passengers in the U.S. who are flying to and from Europe, if you are flying on an EU carrier, then all your flights can be entitled to compensation if the flight is delayed more than three hours or if it is canceled.

Q: But there are situations in which that’s not the case, right?

A: Yes. If there is extraordinary circumstance, so a reason for the flight delay. And that can be a snowstorm, so the airport closes down. It could also be that there’s threats to safety in the airport or on the flight. Things that don’t go as planned in the day-to-day operation of an airline; that, of course, is something that the airline is liable for.

Q: If you are on a U.S. carrier, when are you entitled to compensation?

A: When you are on a U.S. carrier flying from Europe, not to Europe, and your flight is delayed more than three hours, then you are also entitled to compensation under European laws.

Continue reading the full interview by clicking here. 

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