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Tag: AirHelp

How AirHelp uses AI to bring you justice

7th August 2018

AirHelp’s VP of Product, Johnny Quach participated in a TEDxTalk to demonstrate how AI can bring justice to airline passengers. Having joined the team in 2017, Johnny has helped AirHelp to become the fastest developing company in the travel-tech industry

Sector: Technology

Ever been stranded at the airport because your flight was delayed or canceled? You end up spending money at duty-free to kill time, posting on social media to demonstrate your frustration and wind up arriving at your destination late, tired and frustrated. After a long day of traveling, all you want is to go home and forget about the whole thing.

Most airline passengers aren’t aware of it, but it turns out that a lot more rights exist when it comes to claiming flight remuneration. In fact, AirHelp estimates that U.S. passengers left $413 million in claims on the table for flights coming to and from Europe in 2017.

If you have no clue what we are talking about and never heard about passengers rights, the reality is that you are part of 87% of the global population. As Quach frames out during his TEDxTalk, there are three main elements that lead to this outcome.

1) Complexity - The Flight Compensation Regulation 261/2004 is 5000 words long and in all honesty, who has the time and patience to go through 47 pages of legal documentation

2) Price – Getting a lawyer to handle this type of claim will cost on average €200, and it doesn’t really make sense.

3) Inaccessibility- 46% of people who should get a lawyer do nothing. Handling a compensation claim is time-consuming and painful so you end up doing nothing.

Now, what if we told you that we knew a lawyer with the experience of all lawyers in the world, giving you free advice from anywhere at any time. With the use of Artificial Intelligence, AirHelp has been able to help 7 million travelers treat their claims in an efficient and cost-effective way. Watch the TEDxTalk below to learn more about how AI is changing the business landscape for companies like AirHelp.

[embed]https://www.youtube.com/watch?time_continue=26&v=6Tys087Uv2U[/embed] 802

AirHelp – ‘Justice-as-a-Service’ (JaaS)

16th July 2018

Sector: Technology

In a recent article in Forbes magazine, Airhelp CEO, Henrik Zilmer, discusses how his company has developed an app that lets customers resolve their own service issues. The article notes how our on-demand economy has grown, giving us all the ability to get a product or a service in an instant, and that it was inevitable that customer service should follow. Typically, contacting companies with an issue or complaint is complex, time-consuming and involves many stages. The AirHelp app allows customers to scan for all of the flights they have taken in the past three years and automatically identifies possible refunds you could be entitled to. Then, if you wish, AirHelp will also automatically contact the airline regarding your refund, keeping a percentage of the funds as a success fee. In the article, Zilmer discusses how he started AirHelp in order to address this demand for swift customer service and complaint resolution: “I started AirHelp to save people from the horrible customer service of airlines that have been a race to the bottom since the birth of low-cost carriers. We call it Justice-as-a-Service (JaaS).” “By automating the validation and processing of refund claims we gave travellers a consumer rights lawyer in their pocket, which provides them with instant legal advice on the case.” To read the full article please click here.   To discuss our approach to investing, and how we support founders who are leveraging technology to address big markets and serve the needs of customers, contact:

Sibylle Pilotaz